Wag! killed our dog and is trying to sweep it under the rug

2021.12.02 03:18 thapizzagirl Wag! killed our dog and is trying to sweep it under the rug

If you or someone you know uses WAG! www.wagwalking.com please read.
This weekend my son was coming home to Arizona from Texas for the holiday weekend. He needed someone to care for his dog Bailey while gone so he went on WAG! and found a pet sitter that would keep Bailey at her home and care for her while he was gone. The sitter had good reviews and with the promise that WAG! would help in any instances of emergency, he felt confident he had secured a good place for Bailey to be cared for while he was gone. He dropped Bailey off on Wednesday evening and things seemed to be going well into Friday morning. The sitter stayed in communication with Jake, sending pictures and videos of Bailey on her walks. Friday evening WAGs corporate office called Jake to inform him that during a walk Bailey had somehow gotten away from the sitter and took off, Bailey ended up on the freeway somehow and was ran over, killing her. He was devastated. This was his baby, a dog he has had since he was 11yrs old. WAG! cut off Jakes communication with the sitter and wanted us to communicate only with them. We were then told that Bailey was still on the freeway and that WAG!was trying to find someone to recover her body for us. This was very confusing, I didn’t understand why Bailey wouldn’t have been removed from the roadway after the incident and taken to a vets office to await our decision as to what we wanted to do with her. We definitely wanted her to be cremated so that Jake could have her ashes. That was Friday evening, today (Monday) Bailey still has not been recovered from the freeway. This is devastating to us. The WAG! rep that is communicating with us has said there is no one willing to remove her from the roadway, the Dallas sheriffs office, animal control and department of sanitation have all refused to go retrieve her as of tonight. No one in a management position above the Rep I am communicating with have offered any solutions, they have effectively wiped their hands of the situation. This is infuriating to me! No ones beloved pet should be left laying on the roadway. We were promised a copy of the incident report detailing what happened and how Bailey was able to get free of the sitter. We have yet to get that report even though we’ve been promised it was being sent multiple times. Bailey would’ve been 11yrs old in January, she has arthritis in her legs and hips and she has never taken off while on walks. I would love to see the report and know truly what happened. I had to ask the WAG rep if Jake would be receiving a refund for the boarding services and only after asking was a refund request submitted. We both understand things happen that sometimes are beyond our control. Bailey getting free and being hit and killed could be one of those freak accidents. We understand that completely. What we don’t understand is the lack of action by WAG! to ensure a proper resolution to this incident. They claim on their website that they are there to help if any incidents or emergencies arrive while you pet is in the care of one of their endorsed pet sitters. This is certainly not the case. I was promised they were working on recovering Bailey and they would keep me updated but I have had to call daily to get updates only to be told they still haven’t found anyone willing to pick her up. Three days past her accident I am beginning to think we won’t get her back. This is heartbreaking for us all but especially for Jake. He had to fly home yesterday and go home to an empty apartment filled with Baileys toys and bedding. My point in all this is to let everyone know if you use the pet sitter, boarding or walking services you find on WAG! be mindful that if something happens to your pet WAG! will not be there to provide any assistance like they claim they do. I am sharing our tragedy to hopefully prevent other pet owners from suffering a similar situation as ours.
WAG! needs to be held accountable for their response and lack of action in this incident. Please feel free to share this post to get our story out there!
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At the end of the day I call into support and they tell me "the ticket's been created" but that they have no idea when it will get done.
I scheduled this appointment for 12/1 on 11/24... So they had a week (now 8 days) to get this NIU installed before my appointment.
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